What a customer wants is very simple; their query or issue resolved as quickly and easily as possible, with minimal effort on their part. But with 77% of organisations reporting that their customers’ issues are resolved in one go, and just 40% of their customers reporting the same, it is clear that something is missing. A CEB study entitled ‘Blinded by Delight; Why Service Fails and How to Fix It’ identified two key attitudes which, though unusual, ought to be prioritised over the status quo if businesses’ positive perceptions of good service and their customers’ actual experiences are to match:
Welcome to the Sanderson Recruitment Blog!
Posted Date: 20/11/14 15:41
Posted Date: 14/11/14 09:24
Despite ‘the spectre of economic stagnation’ haunting Europe, the UK now has one of the fastest growing and stable economies in the world. Unemployment rates have fallen to an almost six-year low, with a record 30.8 million Britons now in work; that’s 694,000 more than this time last year.
Salaries have continued to rise over the last few months, although the rate of salary growth has slowed to its lowest pace since records began in 2001. However, now that the growth in average pay for UK workers has overtaken inflation for the first time in five years, our economy has earned itself an enormous silver lining. Governor of The Bank of England Mark Carney said the UK was witnessing “the start of real pay growth”, and permanent and contract workers alike should be very encouraged by the recent figures.
Posted Date: 06/11/14 09:08
As employees’ expectations change and workplaces become increasingly diverse, HR needs to be prepared to respond to the developments ahead. The HR World's upcoming round table debate, ‘HR in 2020; are we ready for emerging global, technological and demographic change?’, will explore these impacts on the workplace of tomorrow, which will have to ready itself for the challenges that organisational change brings. Among other things, the debate will cover:
How will talent attraction and employer brand change with technology?
Posted Date: 22/10/14 15:55
As a result of technological advances and networking’s reputation as a pivotal tool, it can be argued that the UK has become a ‘networked nation’. We develop and maintain networks socially and professionally and both have become part of the fabric of modern society.
‘It’s not what you know, it’s who you know’
Posted Date: 10/10/14 13:38
RSG Director Adam Meadows isn’t quite sure…
A recent BBC article on the benefits of big data and social profiling in the recruitment process really got me thinking about what this brave new future holds for all involved when selecting the right people for the right job.
‘The cart has at last caught up with the horse’; great news for job seekers in August’s Labour Market Statistics
Posted Date: 08/10/14 10:24
Bristol, the home of Sanderson’s head office, is the 10th best city in the UK to find a job, according to the Staffing Industry Analysts. With 0.48 job seekers per vacancy, Bristol is one of the most independent and stable cities outside of London.
Posted Date: 26/09/14 13:27
Read the first instalment “High Risk, High Reward (Part 1): 5 reasons people are choosing temporary work” here.
The UK labour market has experienced a structural change; flexible working is here to stay with freelancers, contractors and agency workers contributing to an increasing percentage of the modern workforce. We have already explored workers' motivations for this kind of work, and it is important to consider the pitfalls, risks and challenges of electing to bypass traditional permanent employment.
Posted Date: 19/09/14 16:03
It’s business as usual as a sense of relief washes over the UK PLC. The Financial Services sector is particularly reassured, as it will now be spared a bank run, the difficulty of adapting to trading in different currencies, the loss of the big corporates’ headquarters back below Hadrian’s Wall and a loss of faith in the pound from foreign investors. But the UK must not mistake relief for a sense of anti-climax; this decision will mean change.
Posted Date: 15/09/14 10:53
The outcome of the Scottish referendum is becoming less and less predictable, but either way there will be an impact on the job market which we would be wise to prepare for. Scotland is the best performing of the four UK nations in unemployment rates. If Scotland votes ‘No’, then we will keep the 1 in 10 Scottish jobs linked to trade in the UK, that’s ‘nearly 1 million Scottish jobs’ which are closely woven into the fabric of the UK’s labour economy. But what impact would the unravelling of this relationship have on the UK job market?
Posted Date: 04/09/14 10:21
The height of summer is always tricky for business and subsequently, the labour market; lots of people are on annual leave and profitability inevitably slows, but in the recruitment industry huge rises in permanent recruitment and in temporary placements in Social Work and Finance & Accounting totally defy this.